Improving Efficiency, Knowledge Sharing & Self-Service Support Across the Organization 1. Project Overview To reduce repeated queries, improve onboarding efficiency, and establish a more structured IT service environment, I led the implementation of a centralized IT Knowledge Base and documentation system. The goal was to capture critical IT processes, troubleshooting steps, and operational workflows into a standardized and easily accessible platform for both IT teams and emp

Transitioning Two Offices into One Centralized, Secure and Scalable IT Environment 1. Project Overview As part of an office relocation and operational streamlining initiative, I coordinated the consolidation of IT systems, network infrastructure and digital assets from two office locations into a single unified headquarters. The objective was to ensure a smooth transition with minimal downtime, while standardizing the network architecture, consolidating hardware, decommission

Enhancing Connectivity, Security and User Experience through Structured Network Improvemen t 1. Project Overview To address connectivity issues and support a growing workforce, I initiated and coordinated a project to optimize the office network and Wi-Fi infrastructure. This involved assessing existing performance gaps, collaborating with the network engineering team, and executing a structured improvement plan covering coverage, segmentation, security, and reliability. My r

1. Project Overview To improve operational efficiency, security, and employee experience, I led an initiative to standardize and partially automate the IT onboarding and offboarding process. The goal was to eliminate manual tasks, reduce delays, ensure consistent access provisioning, and enforce proper offboarding and asset recovery procedures. This project involved building a structured workflow that connected HR, IT, and department managers—ensuring that every new joiner or

1. Project Overview To enhance security, control, and operational efficiency, I led an initiative to deploy an integrated system combining endpoint monitoring, antivirus protection, and secure remote access. This unified approach ensured centralized visibility of company devices, automated patching, enforced compliance, and allowed users to securely access internal systems from any location. 2. Background & Challenges Before implementation, several challenges were impacting o